General terms & Conditions of online store ylachy.com
Last update: 01.04.2023

1. SUBJECT
Art. 1. These general terms and conditions are intended to regulate the relations between „Go Nomad“ Ltd, registered in the city of Varna, EIK: 205877705 with headquarters and management address in the city of Varna, 7 Pop Dimitar St., fl. 6, apartment. 43, correspondence address: 7 Pop Dimitar St., 6th floor, apt. 43, hereinafter referred to as PROVIDER for short, and the customers, hereinafter referred to as USERS, of the e-commerce platform ylachy.com, hereinafter referred to as “ylachy.com”.

II. PROVIDER DATA
Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:
Name of the Provider: „Go Nomad“ Ltd
Headquarters and management address: city of Varna, 7 Pop Dimitar St., 6th floor, apt. 43
Address for exercising the activity and address for submitting complaints by users: city of Varna, 7 Pop Dimitar St., 6th floor, apt. 43
Correspondence details: hello@ylachy.com, city of Varna, 7 Pop Dimitar St., 6th floor, apt. 43
Entry in public registers: EIK 205877705
Supervisors:
(1) Commission for the Protection of Personal Data
Address: Sofia, „Prof. Tsvetan Lazarov“ No. 2, phone: (02) 940 20 46, fax: (02) 940 36 40, Email: kzld@government.bg, kzld@cpdp.bg, Website: www.cpdp.bg
(2) Consumer Protection Commission
Address: 1000 Sofia, „Slaveikov“ square №4A, floors 3, 4 and 6, phone: 02 / 980 25 24, fax: 02 / 988 42 18, hotline: 0700 111 22, Website: www.kzp.bg
Registration under the Value Added Tax Act: No

III. FEATURES OF THE PLATFORM
Art. 3. ylachy.com is an e-commerce platform available at the Internet address ylachy.com, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the Provider on the platform, including the following:
• Register and create a profile to view the Provider’s electronic store and use the additional services to provide information;
• View the goods, their characteristics, prices and terms of delivery;
• To enter into contracts with the Provider for the purchase and sale and delivery of the goods offered on the ylachy.com platform;
• To make any payments in connection with the concluded contracts through the ylachy.com electronic means of payment platform.
• To receive information about new goods offered by the Provider on the ylachy.com platform;
• To make electronic statements in connection with the conclusion or execution of contracts with the Provider on the ylachy.com platform through the interface of the ylachy.com page available on the Internet;
• To be notified of the rights arising from the law, primarily through the interface of the ylachy.com platform on the Internet;
• To exercise their right to opt out, where applicable, under the Consumer Protection Act.
Art. 4. The provider on the ylachy.com platform organizes the delivery of the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.
Art. 5. (1) Users enter into a contract with the Provider on the ylachy.com platform for the purchase and sale of the goods, at the address ylachy.com. The contract is concluded in English and is stored in the database of the Provider in the platform.
(2) By virtue of the contract concluded with the Users for the purchase and sale of goods, the Provider on the ylachy.com platform undertakes to organize the delivery and transfer of ownership to the User of the goods specified by him through the platform interface. Users have the right to correct errors when entering information no later than submitting the statement to conclude the contract with the Provider on the ylachy.com platform.
(3) Users pay the Provider of the ylachy.com platform a remuneration for the delivered goods according to the conditions defined in the ylachy.com platform and these general terms and conditions. The remuneration is equal to the price announced on the ylachy.com platform.
Art. 6. (1) The User and the Provider on the ylachy.com platform agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Law on Electronic document and the electronic signature and Art. 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.

IV. REGISTRATION TO USE ylachy.com
Art. 7. (1) In order to use ylachy.com to conclude contracts for the purchase and sale of goods, the User should enter a name and password chosen by him for remote access or authenticate himself through his Facebook or Google account, which deemed to have accepted these general terms and conditions.
(2) The name and password for remote access are determined by the User, by performing an online registration on the Provider’s website on the ylachy.com platform, in accordance with the procedure specified therein. Users have the opportunity to make orders, delivery of goods and profile from the social networks Facebook and Google.
(3) By filling in his data in the user cart and pressing the „Order“ button, the User declares that he is familiar with these general conditions, agrees with their content and undertakes to abide by them unconditionally.
(4) The Provider confirms the order made by the User by e-mail. An account of the User is created and contractual relations arise between him and the Provider.
(5) When registering or placing an order, the User undertakes to provide correct and up-to-date data. The user undertakes to promptly update the data specified in his registration or order in the event of a change.

V. TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE-SALE AGREEMENT
Art. 8. (1) Users primarily use the interface of the Provider’s page on the ylachy.com platform to enter into contracts for the purchase and sale of the goods offered by the providers on the ylachy.com platform.
(2) In cases of ordering goods without registration by the User, the latter accepts these general conditions at the time of delivery. It is considered that the User has accepted these general conditions by accepting the delivery of the goods.
Art. 9. Users conclude the contract for the purchase and sale of the goods on the ylachy.com platform according to the following procedure:
(1) Login to the system for placing orders on the ylachy.com platform;
(2) Selecting one or more of the goods offered by the Provider on the ylachy.com platform and adding them to a list of goods for purchase;
(3) Provision of the necessary data for the identification of the User as a party to the contract;
(4) Provision of delivery data;
(5) Choice of method and moment of payment of the price;
(6) Order Confirmation.

VI. CONTENTS OF THE AGREEMENT
Art. 10. (1) The Provider and the Users conclude separate contracts for the purchase and sale of the goods requested by the Users, regardless of the fact that they are selected with one electronic statement and from one list of goods for purchase.
(2) The provider may organize together and simultaneously the delivery of the goods ordered with the separate sales contracts.
(3) The rights of the Users in relation to the delivered goods are exercised separately for each purchase and sale contract. The exercise of rights in relation to a delivered good does not affect and has no effect in relation to the contracts for the purchase and sale of the other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract for the purchase and sale of certain goods does not affect the contracts for the purchase and sale of the other goods delivered to the user.
Art. 11. When exercising the rights under the sales contract, the User is obliged to specify precisely and unequivocally the contract and the goods in respect of which they exercises the rights.
Art. 12. The user can pay the price for the individual sales contracts at once when placing the order for the goods or upon their delivery.

VII. SPECIAL CLAUSES APPLICABLE TO PERSONS WHO HAVE THE QUALITY OF CONSUMER WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT
Art. 13. The rules of this section VII of these general conditions apply only to Users who, according to the data specified for the conclusion of the purchase and sale contract or during the registration at ylachy.com, it can be concluded that they are Users in the sense of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of October 25, 2011.
Art. 14. (1) The main characteristics of the goods offered by the Provider on the ylachy.com platform are defined in the profile of each product on the ylachy.com platform.
(2) The price of the goods including all taxes and fees is determined by the Provider on the ylachy.com platform in the profile of each product on the ylachy.com platform
(3) The value of the postal or transport costs, not included in the price of the goods, is determined by the Provider on the ylachy.com platform and is provided as information to the Users when selecting the goods for concluding the purchase and sale contract;
(4) The methods of payment, delivery and execution of the contract are defined in the present general conditions and the information provided to the User through the mechanisms on the ylachy.com platform.
(5) The information provided to the Users under this article is current at the time of its visualization on the ylachy.com platform before the conclusion of the sales contract.
(6) Users agree that all information required by the Consumer Protection Act can be provided through the ylachy.com platform interface or e-mail.
Art. 15. (1) The User agrees that the providers on the ylachy.com platform have the right to accept advance payment for the contracts concluded with the User for the purchase and sale of goods and their delivery.
(2) The User chooses independently whether to pay the Provider on the ylachy.com platform the price for the delivery of the goods before or at the time of their delivery.
(3) In the event that the value of the User’s order is equal to or exceeds BGN 15,000, payment shall be made only by transfer or payment to the Provider’s payment account.
Art. 16. (1) The User has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods by the Provider through the single form for withdrawal from the contract, available on the Provider’s website on the ylachy.com platform, Returns page and in Appendix No. 1 to these general terms and conditions. Information on exercising the right of withdrawal is available on the Returns page and in Appendix No. 2 to these general terms and conditions.
(2) The right of refusal under para. 1 does not apply in the following cases:
• for the delivery of goods made to the order of the user or according to their individual requirements;
• for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
• for the delivery of sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
• for the delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated;
• for the delivery of sealed audio or video recordings or sealed computer software that has been unsealed after delivery, including activation codes for software licenses, software features or virtual means of payment.
• for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of such publications;
(3) When the provider on the ylachy.com platform has not fulfilled its obligations to provide information, defined in the Consumer Protection Act, the User has the right to withdraw from the concluded contract within a period of up to one year and 14 days, starting from the date of receiving the goods. When the information is provided to the user within the opt-out period, the same begins to run from the date of its provision. The user has the right to make the opt-out statement under this article directly to the Provider through the single contract opt-out form available on the Provider’s website on the ylachy.com platform and in Appendix No. 1 to these general terms and conditions.
(4) When the User has exercised his right of withdrawal from the contract at a distance or from the contract outside the commercial premises, the Provider shall refund all sums received from the user, including delivery costs, without undue delay and no later than 14 days, starting from the date on which he was notified of the user’s decision to withdraw from the contract. The provider refunds the amounts received using the same means of payment used by the user in the initial transaction, unless the user has expressed his express consent to use another means of payment and provided that this is not associated with costs for the user.
(5) When exercising the right of refusal, the costs of returning the delivered goods are deducted from the refund amounts under para. 4, except in cases where the consumer organizes the return of the goods himself and at his own expense. The Provider has no obligation to reimburse the additional costs of delivery of the goods when the user has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Provider.
(6) The User undertakes to store the goods received by the Provider in the platform and to ensure the preservation of their quality and safety during the period under para. 1.
(7) The User may exercise his right to withdraw from the contract with the Provider by making a written statement to the Provider through the standard contract withdrawal form available on the Returns page of the ylachy.com platform and in Appendix No. 1 to these general terms and conditions.
(8) When the provider on the ylachy.com platform has not offered to collect the goods himself, he may withhold the payment of the sums to the User until he receives the goods or until the user provides proof that he has sent the goods back, depending on which of the two happened earlier.
(9) Regardless of the above hypotheses, the User undertakes to return the goods in a commercial form that allows their subsequent sale, unless the unpacking of the goods leads to an obvious violation of the commercial form of the goods, such as, but not limited to, a destructible box, hermetic packaging and other similar cases. In the case of a damaged commercial appearance of the goods, the Provider has the right, at its discretion, to refuse to accept a withdrawal from the contract or to charge the User the costs of restoring the goods in a commercial appearance.
(10) In the case of exercising the right of withdrawal under this article, it is considered that the User has also exercised the right of withdrawal in relation to the bonus content belonging to the goods.
Art. 17. (1) The term of delivery of the goods is determined for each good separately when concluding the contract with the user through the Provider’s website on the ylachy.com platform
(2) In the event that the User and the Provider on the ylachy.com platform have not determined a delivery time, the delivery time of the goods is 30 calendar days, starting from the date following the sending of the user’s order to the Provider through the Provider’s website on the ylachy platform .com
(3) If the Provider on the ylachy.com platform cannot fulfill the contract due to the fact that he does not have the ordered goods, he is obliged to notify the User and refund the amounts paid by him.
Art. 18. The provider on the ylachy.com platform undertakes to comply with all requirements established in Bulgarian legislation regarding the labeling, advertising and sale of nutritional supplements.

VIII. PERFORMANCE OF AGREEMENT
Art. 19. (1) The provider on the ylachy.com platform can organize the delivery and handover of the goods to the User by a relevant courier within the time limit specified at the conclusion of the contract.
(2) If the term under para. 1 is not expressly agreed between the parties at the conclusion of the contract, the Provider organizes the delivery and handover within a reasonable time.
Art. 20. (1) The User must inspect the goods at the time of delivery and handover and, if they do not meet the requirements, notify the Provider immediately on the ylachy.com platform
(2) If the User does not notify the Provider on the ylachy.com platform according to para. 1 the goods are considered to be approved as conforming to the requirements except for hidden defects.
Art. 21. The provider on the ylachy.com platform undertakes to provide the necessary service for the goods.
Art. 22. For cases not regulated in this section, the commercial sale rules defined in the Commercial Law and the Consumer Protection Law shall apply.

IX. PROTECTION OF PERSONAL DATA
Art. 23. (1) The collection, storage and processing of personal data is carried out in accordance with the Privacy Policy of the Personal Data.
(2) The personal data entered by the Users are subject to protection under the Personal Data Protection Act and the General Regulation 2016/679, and the Provider processes them for the purposes and within the terms stipulated in the Personal Data Privacy Policy.
(3) If the User agrees with the Personal Data Privacy Policy, the User expressly confirms that he agrees to the Provider storing information or gaining access to the information stored in the User’s end device for the purposes and terms comprehensively provided for in it. The User agrees that the Provider may store information or access the information stored in the User’s end device and on other grounds specified in the Privacy Policy.
(4) The User or the User agrees that the Provider of the ylachy.com platform has the right to send electronic messages to the User or the User at any time, including a newsletter or offers for the purchase of goods, as long as the User or the User is registered in the electronic the Provider’s store on the ylachy.com platform
(5) The User agrees that the Provider of the ylachy.com platform has the right to collect, store and process data on the behavior of the User when using the Provider’s electronic store on the ylachy.com platform. The user has the right to object to the storage or access to the information under paragraph 3 in the ways provided for in the Personal Data Privacy Policy.
Art. 24. (1) At any time, the Provider on the ylachy.com platform has the right to require the User to identify himself and certify the authenticity of each of the circumstances and personal data announced during registration.
(2) In the event that for any reason the User has forgotten or lost their username and password, the Provider of the ylachy.com platform has the right to apply the announced „Procedure for lost or forgotten usernames and passwords“, available at: ylachy.com

X. AMENDMENT AND ACCESS TO THE TERMS
Art. 25. (1) These general conditions may be amended by the Provider of the ylachy.com platform, of which the latter will notify all registered Users in an appropriate manner.
(2) The provider on the ylachy.com platform and the User agree that any addition and amendment to these general terms and conditions will have an effect on the User in one of the following cases:
A) after being expressly notified by the Provider on the ylachy.com platform and if the User does not state within the 14-day period granted to him that he rejects them; or
B) after their publication on the Provider’s website on the ylachy.com platform and if the User does not state within 14 days of their publication that he rejects them;
C) with its explicit acceptance by the User through his profile on the Provider’s website on the ylachy.com platform
(3) The User agrees that all statements of the Provider on the ylachy.com platform, in connection with the amendment of these general conditions, will be sent to the e-mail address specified by the User during registration. The user agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature in order to be effective against him.
Art. 26. The Provider publishes these general terms and conditions at ylachy.com, page General Terms together with all additions and amendments to them.

XI. TERMINATION
Art. 27. These general conditions and the User’s contract with the Provider on the ylachy.com platform are terminated in the following cases:
• upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
• by mutual agreement of the parties in writing;
• in case of objective inability of one of the parties to the contract to fulfill its obligations;
• when the equipment is seized or sealed by state authorities;
• in case of deletion of the User’s registration on the ylachy.com platform. In this case, the concluded but unexecuted purchase and sale contracts remain valid and enforceable;
Art. 28. The Provider has the right at its discretion, without giving notice and without paying compensation, to unilaterally terminate the contract, in case it finds that the User is using the ylachy.com platform in violation of these general conditions, the legislation in the Republic of Bulgaria, generally accepted moral norms or generally accepted rules and practice in electronic commerce.

XII. RESPONSIBILITY
Art. 29. The User undertakes to indemnify and hold harmless the providers of the ylachy.com platform and the Provider from legal claims and other claims of third parties (whether justified or not), for all damages and costs (including attorney’s fees and legal costs) arising out of or in connection with (1) failure to perform any of the obligations hereunder, (2) infringement of copyright, production, broadcasting or other intellectual or industrial property rights, (3) wrongful transfer of other persons of the rights granted to the User, for the term and under the terms of the contract and (4) falsely declaring the presence or absence of the quality of user within the meaning of the Consumer Protection Act.

Art. 30. The provider is not responsible in case of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.
Art. 31. (1) The Provider is not responsible for damages caused by the User to third parties.
(2) The Provider is not responsible for property or non-property damages, expressed in lost profits or suffered damages, caused to the User in the process of using or not using ylachy.com and concluding sales contracts with the Provider.
(3) The provider is not responsible for the time during which the platform was not available due to force majeure.
(4) The provider is not responsible for damages from comments, opinions and publications under the products, news and articles on the ylachy.com platform
Art. 32. (1) The provider is not responsible in case of overcoming the security measures of the technical equipment and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(2) The Provider shall not be liable in the event of the conclusion of a contract for purchase and sale, provision of access to information, loss or change of data occurring as a result of false identification of a third party who presents himself as the User, if it can be judged from the circumstances that this person is the User.

XIII. OTHER TERMS
Art. 33. (1) The User and the Provider on the ylachy.com platform undertake to protect each other’s rights and legal interests, as well as to protect their trade secrets, which became their possession in the process of executing the contract and these general terms and conditions.
(2) The User and the Provider undertake, during and after the expiration of the contract period, not to make public any written or oral correspondence between them. The publication of correspondence in print and electronic media, Internet forums, personal or public websites, etc. can be considered public domain.
Art. 34. In the event of a conflict between these general terms and conditions and provisions in a special contract between the Provider on the ylachy.com platform and the User, the provisions of the special contract shall prevail.
Art. 35. The website contains copyrighted materials and texts, images, graphic logos, graphics, trademark logos, databases and software that are owned or licensed by “Go Nomad” Ltd and are protected by Bulgarian and other applicable laws and conventions on copyright, related and other intellectual property rights. The reproduction of the content, of the website and/or any of its elements, subject to intellectual property, can only be carried out with the written consent of „Go Nomad“ Ltd or its licensors. The use of the services and the website does not grant users any rights to the objects of intellectual property in their entirety, nor to any part thereof.
Art. 36. The information and products on this site are not intended for diagnosis, treatment or prevention of diseases and health problems.
Art. 37. A customer who is a consumer within the meaning of the Consumer Protection Act may file a complaint within two years from the delivery of the goods, but no later than two months from the discovery of the non-conformity. For a client who does not have the status of a consumer, the terms specified in the Law on Obligations and Contracts are applicable.
Transport costs for a courier to return goods, in the event of a claim, are paid by the user. In the event of the complaint being satisfied, the Provider shall reimburse the User for the transport costs incurred for sending the goods from the courier company office/post office to the above mentioned product return address, provided that the User has provided the Provider with proof for the expenses incurred. In the event that the claim is not satisfied, the transport costs for sending the goods to the Provider’s address, as well as the costs for returning the goods back to the user, are at the latter’s expense.
Art. 38. The possible invalidity of any of the provisions of these general conditions will not lead to the invalidity of the entire contract.
Art. 39. The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.
Art. 40. These general terms and conditions come into force for all Users of ylachy.com.

Appendix No. 1 – Standard form for exercising the right to withdraw from the contract
Standard form for exercising the right to withdraw from the contract:
(fill in and send this form only if you wish to withdraw from the contract)

– To „Go Nomad“ Ltd, registered in the city of Varna, EIK: 205877705 with registered office and management address in the city of Varna, 7 Pop Dimitar St., 6th floor, apt. 43, address for correspondence: city of Varna, 7 Pop Dimitar St., 6th floor, apt. 43, hello@ylachy.com
– I/we hereby notify* that I/we renounce* the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*
Ordered on*/Received on*
Name of the user(s)
Address of the user(s)
Signature of user(s) (only if this form is on paper)
Date
––––––––––––––––– –-
* Unnecessary is crossed out.

Appendix No. 2 – Information on exercising the right to withdraw from the contract
Information on exercising the right to withdraw from the contract

Standard opt-out guidelines:
Right to withdraw from the contract remotely or off-premises.
You have the right to withdraw from this contract without giving reasons within 14 days.
The cancellation period is 14 days from the date on which you or a third party, other than the carrier and indicated by you, took possession of the goods.
To exercise your right of withdrawal, you must notify us at the contact details provided on ylachy.com and of your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post or e-mail).
You may use the attached standard opt-out form, but this is not required. You may also complete and submit electronically the standard opt-out form or other unambiguous opt-out application on our ylachy.com website. If you use this option, we will immediately send you in a durable medium (for example, by e-mail) a message confirming receipt of the opt-out.
In order to comply with the withdrawal period, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Rejection action
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs associated with a delivery method chosen by you other than the cheapest standard delivery method, offered by us), without undue delay and in any case no later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will make the refund to the bank account specified by you; in any event, this refund will be at no cost to you.
We are entitled to delay refunds until we receive the goods back or until you provide evidence that you have fulfilled the returned goods, whichever is the earlier.
You must bear the direct costs of returning the goods. Costs are expected to not exceed the approximate amount for delivery or standard courier service.
You are solely responsible for any reduction in the value of the goods as a result of testing them other than as necessary to establish their nature, characteristics and proper functioning.